Effective September 19, 2026
Accepting these terms
By creating an account, using the Qavo app or website, joining the waitlist, or participating in the beta, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use Qavo.
Qavo’s role
Qavo provides technology that helps members post destination-shopping requests, share trips, make and approve offers, list legitimate items they already own, communicate, arrange payment and shipping, document delivery, and leave reviews. Unless Qavo expressly states otherwise, Qavo is not the buyer, traveler, seller, carrier, manufacturer, venue, or owner of items exchanged between members.
Qavo is not affiliated with, sponsored by, or endorsed by destinations or venues referenced by members. Members are responsible for following venue rules, purchase limits, resale restrictions, carrier requirements, and applicable law.
Eligibility
You must be at least 18 years old, live in a region where Qavo is offered, and be able to enter into a binding agreement. You must provide accurate information and keep your account secure. One person may not impersonate another person or create accounts to evade restrictions.
Requests, trips, listings, and member conduct
Members may post only lawful, accurately described requests, trips, offers, and listings. Travelers choose which requests fit their existing plans. Sellers may list only legitimate items they own or are authorized to sell. Members may not request, buy, carry, ship, or list counterfeit, stolen, recalled, unsafe, prohibited, regulated, or unlawfully obtained items.
You may not post or send pornography, sexual exploitation, hate, threats, graphic violence, harassment, bullying, malicious deception, spam, private information shared without permission, or content that promotes illegal or dangerous conduct. You also may not move an active Qavo transaction off platform to avoid protections or fees, misuse someone’s address or contact information, manipulate reviews, submit false receipts or delivery evidence, interfere with payment or shipping records, or exploit venue memberships, discounts, or policies without authorization.
Qavo may filter, restrict, remove, or preserve content and account records when reasonably necessary for moderation, safety, evidence, or legal compliance. Members can report content or another member and can separately block another member inside the app. Qavo reviews reports and may warn, restrict, suspend, or remove accounts or content.
Prices, approvals, payments, and payouts
Before an approved purchase, Qavo displays the available item, fee, tax, shipping, and other transaction information. You are responsible for reviewing the complete total before approval. Amounts, payment timing, holds, refunds, and payout eligibility may vary by transaction state and the rules shown in the app.
Qavo uses third-party payment services. Their terms may also apply. Travelers and marketplace sellers must complete required payout onboarding before receiving funds. Qavo may delay or hold a payout while a delivery, refund, fraud, identity, compliance, or support issue is reviewed.
Shipping, delivery, returns, and disputes
Members must use accurate addresses, packaging details, carrier information, receipts, and tracking records. Estimated arrival dates are not guarantees. Carrier delays, customs, prohibited contents, incorrect addresses, and events outside Qavo’s control may affect delivery.
Refund, cancellation, return, loss, damage, and delivery-problem options depend on the transaction state and evidence available. Qavo may request photographs, messages, receipts, tracking, or other information before making an administrative decision. Nothing in these terms limits rights that cannot legally be waived.
Beta testing
Beta features may be incomplete, change without notice, contain errors, or be unavailable. Unless Qavo explicitly authorizes a live transaction, beta testers must use the test data and test-payment procedures provided by Qavo and must not exchange real money, merchandise, banking credentials, or shipments. Participation does not guarantee continued access or a public launch date.
Permitted use
You may use Qavo only for lawful purposes and in accordance with the current product rules. You may not:
- Submit false, misleading, or unauthorized information.
- Interfere with the service, attempt to bypass security or rate limits, or use automated systems to abuse Qavo.
- Copy, modify, distribute, scrape, reverse engineer, or exploit the service except as allowed by law.
- Upload malicious code or content that violates privacy, intellectual-property, publicity, or other rights.
- Use Qavo in a way that violates another person’s rights, carrier or venue rules, or applicable law.
Communications
Qavo may send service communications about accounts, security, requests, orders, messages, shipping, delivery, refunds, payouts, and material policy changes. Optional marketing communications and push-notification categories can be disabled using the available unsubscribe link, app preference, or device setting.
Your content and feedback
You retain ownership of content you submit. You give Qavo a limited, worldwide license to host, reproduce, display, and process that content as needed to operate, secure, support, and improve the service. You represent that you have the rights needed to provide it. Feedback may be used without obligation to you.
Ownership
Qavo and its licensors own the website, branding, software, text, graphics, and other content made available here, except for content identified as belonging to someone else. These terms do not transfer any ownership rights to you.
Third-party services
Qavo relies on or links to third-party services for hosting, authentication, payments, payouts, shipping, tracking, notifications, and app distribution. Qavo is not responsible for third-party sites, services, availability, carrier performance, or practices, and your use of them may be governed by separate terms.
No warranties
To the fullest extent permitted by law, Qavo and all beta features are provided “as is” and “as available.” Qavo disclaims implied warranties, including merchantability, fitness for a particular purpose, title, and noninfringement. Qavo does not guarantee that a request will receive an offer, an item will be available, a trip will occur, a transaction will be completed, an item will arrive by a particular date, earnings will be available, or the service will always be secure or error-free.
Limitation of liability
To the fullest extent permitted by law, Qavo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, merchandise, travel, or opportunities arising from the service. Where liability cannot be excluded, Qavo’s aggregate liability relating to the service will not exceed the greater of one hundred U.S. dollars or the Qavo fees you paid during the six months preceding the event giving rise to the claim.
Suspension, deletion, and changes
Qavo may restrict, suspend, or terminate access when reasonably necessary to protect members, investigate abuse, comply with law, or enforce these terms. You may request account deletion from the app or at qavoapp.com/account-deletion. Active orders, refunds, delivery cases, or payouts may need to finish first, and limited records may be retained as explained in the Privacy Policy.
We may change, suspend, or discontinue features and may update these terms as Qavo develops. Updated terms take effect when posted unless a later date is stated. We will provide additional notice when required.
General terms
If any provision is found unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. These terms, together with the Privacy Policy and any transaction-specific terms shown in Qavo, are the entire agreement about the service.
Contact us
Questions about these terms can be sent to legal@qavoapp.com.